Frequently Asked Questions

To sign up for a subscription, simply add the desired product to your cart and click on the "Subscribe & Save" option. Choose your preferred shipping frequency, and before checking out, create an account to easily manage your subscription.

To pause your active subscription, log in to your account and navigate to the "My subscriptions" section. Find the product you wish to pause and click on "STOP." Select the "Pause" option from the pop-up menu. You can restart your subscription at any time and choose a new shipment date.

To change the shipping date for your subscription order, log in to your account and go to the "My subscriptions" section. From there, you can go to “Next Delivery” and modify the next order date according to your preference.

To change the frequency of your active subscription, log in to your account and access the "My subscriptions" section. Under the frequency option, select the desired interval (4 weeks, 8 weeks, 12 weeks or 16 weeks) from the drop-down menu. Any changes made will be automatically saved.

Yes, you can update your subscription shipping address. Log in to your account and go to the "My subscriptions" section. On the bottom left, you will find the "Shipping address" option. Click on "Edit" to add a new address or modify the existing one. The selected address will be used for future orders but can be changed at any time.

Yes, subscription orders are eligible for free shipping.

Unfortunately, product substitutions are not available for subscriptions. However, you can add a new subscription. You can also reach out to our team for help with adding and removing subscriptions.

You can choose a scheduled delivery date every 4 weeks, 8 weeks, 12 weeks, or 16 weeks for your subscription order.

To skip a delivery for an upcoming subscription order, log in to your account and navigate to the "My subscriptions" section. Find the product you wish to skip and click on "Skip" on the right side. A pop-up will appear confirming the new shipping date, which will be a full interval. Confirm the skip to proceed.

To cancel your active subscription to a product, log in to your account and go to the "My subscriptions" section. From the pop-up menu, click on "Cancel Subscription." Please note that if you cancel, you will not be able to restart from this page. You would need to check out again when you are ready to place another order. Alternatively, you can pause the subscription and conveniently restart it anytime.

Yes, you can update the quantity of a subscription product. Log in to your account and access the "My subscriptions" section. On the product you wish to edit, you have two options: adjust the quantity to the right or adjust the bottle count if available under "Package Size." Please note that changes in quantity may affect the price, which can be viewed under the product name.

No, additional promo codes or discount offers cannot be stacked on the Subscribe & Save Program discount and applied to recurring subscription orders.

Our Cellular Nutrition Collection is available for subscription. You can find them here.

If a product you subscribe to is out of stock, you will receive an email notification with further information. Rest assured, you will not be charged for the out-of-stock item. If this occurs, please call us at 877-765-4274, and we will gladly assist you in swapping the product for an alternative or pausing your subscription until the item is back in stock.